Everything You Need to Know About IKUN BY NUKI
To request a refund, please contact our customer support team at info@ikun.ae with your order number and reason for the refund. Refunds will be processed within 7-10 business days.
We offer refunds on eligible items returned in their original condition within 30 days of delivery.
Refunds are typically processed within 7-10 business days after the returned item has been inspected and approved.
We provide standard and express delivery options. Standard delivery usually takes 3-5 business days, while express delivery is completed within 1-2 business days.
Delivery time depends on your location and chosen shipping method. Orders are typically processed within 24 hours.
Yes, you can track your order using the tracking link provided in the confirmation email or by logging into your account on our website.
Shipping charges depend on your location and order size. Free shipping is available for orders above AED 200 within the UAE.
To return an item, log in to your account, go to “Order History,” select the item you want to return, and follow the return instructions. Alternatively, you can contact our support team.
Items can be returned within 30 days of delivery, provided they are in their original condition with tags and packaging intact. Certain items, like undergarments and clearance items, may not be eligible for return.
We accept all major credit and debit cards, Apple Pay, Google Pay, and Cash on Delivery (COD) within the UAE.
Yes, all payments are processed through secure and encrypted gateways to ensure your payment details remain confidential.
Yes, we offer a Cash on Delivery (COD) option for select regions within the UAE for an additional service fee.
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